Placing an Order To place an order with K9 CleanCoats®, please either email or telephone. We have a wide range of fabrics to choose from and you can find details for measurements here. Once we receive your order we will advise you of the cost to make your K9 CleanCoat®. As all our products are made to measure, if you decide to proceed we will require full payment before we begin.
Payments Full payment, including shipping, must be paid in advance. You may choose any of the following payment methods:
Paypal – please send paypal money to email@example.com (making sure I am not liable for charges) BACS- Royal Bank of Scotland | Sort Code 83 20 06| Ac No 10855092 Cheque - made payable to K9 CleanCoats Ltd sent to 16, Kyd Drive, Elgin, Moray, IV30 4GN, United Kingdom.
Measurements The responsibility for accurate measurements lies with the customer. We provide comprehensive instructions here. However, if the wrong measurements were provided K9 CleanCoats® will be happy to adjust free of charge on the first occasion to provide a good fit, but customer will be liable for all postage charges. For any additional adjustments a time charge will be accrued and will be quoted for in advance.
Returns Any returns postage would be payable by the customer.
Refunds If for any reason the customer is unhappy with the final result, and K9CleanCoats have had the opportunity to make adjustments, a 50% payment will be refunded as long as this coat is returned. This does not affect your statutory rights.